Full-Time Receptionist - Vineyard Vet Hospital

Vineyard Vet Hospital is looking for a friendly, compassionate and highly organised Full-Time Receptionist to join our team.

If you love animals, enjoy working with people and thrive in a busy, team-focused environment, we’d love to hear from you!

About the Role

As the first point of contact for our clients and their pets, you’ll play an important role in creating a warm and welcoming experience. You’ll be responsible for providing excellent customer service while supporting the veterinary team with the day-to-day running of the hospital.

Your responsibilities will include:

• Welcoming clients and their pets with warmth and professionalism
• Answering phones, emails and client enquiries
• Booking and managing appointments
• Checking clients and patients in and out
• Processing payments and handling cash/transactions
• Managing client records and maintaining accurate information
• Liaising with veterinarians, nurses and the wider team
• Assisting with general administrative and reception duties
• Maintaining a clean, organised and welcoming reception area
• Providing compassionate support to clients during both routine and difficult visits

About You:

We’re looking for someone who is:

• Friendly, approachable and genuinely enjoys helping people
• Passionate about animals and their wellbeing
• Confident communicating with clients both in person and over the phone
• Highly organised with excellent attention to detail
• Calm and professional in a busy environment
• Reliable, punctual and able to work effectively as part of a team
• Comfortable multitasking and prioritising competing demands
• Previous veterinary reception or veterinary industry experience is highly regarded, but we are also open to the right person with strong customer service and administration experience

Why Join Vineyard Vet Hospital?

You’ll be joining a supportive team that is passionate about providing high-quality care to pets and their families. We value teamwork, compassion, professionalism and creating a positive environment for both our clients and staff.

How to Apply:

If you think you’re the right fit for Vineyard Vet Hospital, we’d love to hear from you!

Please apply online with your resume to be considered.

We look forward to meeting you and welcoming the newest member of our team!