Client Care Coordinator - Veterinary Receptionist

Riverbank Animal Hospital | Grafton NSW

At Riverbank Animal Hospital, we believe the experience we provide our clients is just as important as the care we provide for their pets.

As our large hospital continues to grow, we are excited to share a new part-time opportunity to join our team.  We're looking for someone who is warm, well organised, compassionate, and genuinely enjoys helping people and pets. If you love building relationships, thrive in a busy environment and want to make a difference every day, we'd love to meet you.

What you'll be doing

As the welcoming face of Riverbank Animal Hospital, you'll work closely with another Client Care Coordinator, Veterinary Nurses and Veterinarians to ensure every client feels supported from the moment they contact us.

• Demonstrated experience working in a direct client facing position in a veterinary or medical environment
• Ability to coordinate animal medical cases and priorities with the veterinary team
• Experience managing appointment books and scheduling software
• Ability to engage and educate clients on our services and wellness programs
• Advanced account skills managing estimates, invoicing and payment options
• Maintain standards of care through records, reminders and recalls
• Excellent verbal and written communication with both clients and team members
• Maintaining information and records in accordance with our privacy standards
• Vibrant, compassionate and warm nature to put our clients and pets at ease
• Coordinate our social media, campaigns and google requirements
• Maintain work health and safety compliance with visitors, suppliers and trades
• Ensure our reception and waiting area is always clean and well presented

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention.  You should have a natural love for animals and strive for a stress-free environment.

About you

• Outstanding front of house and customer service skills
• A friendly and positive attitude, with excellent communication skills
• Excellent organisation, ability to multi-task with attention to detail
• Demonstrated experience in booking systems, digital platforms and social media
• The ability to remain calm and organised in a fast-paced environment
• A genuine love of teamwork and animal care.

Why you will love working with us

At Riverbank Animal Hospital, we're proud of the culture we've created. We work hard, support each other, and genuinely enjoy what we do. We believe in kindness, teamwork, and always strive to provide the very best care for our patients and their families.

We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits. 

We'd love to hear from you

If this sounds like an opportunity you've been looking for, we'd love to hear from you.

Apply Now! Please send your resume and a cover letter addressing the role criteria and sharing why you'd like to join the Riverbank Animal Hospital team.